FAQs - Hydrate Club

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Home
Our Story
Why electrolytes?
Shop
Podcast
FAQs
Clubhouse

Frequently Asked Questions

What is Hydrate Club?

Hydrate Club is an electrolyte drink mix of the month suubscription box. Each month, members get 4 powdered electrolyte samples in multiple flavors sent to their home.

How do I decide which membership plan is best for me?

If you know that you want to try all of the electrolytes we offer and get the best deal, sign up for our Yearly Membership. Then decide if you'd like to pay for it monthly or pay for your year up front. You will then be committed to 12 months of Hydrate Club.

If you think you might want to skip a few months, have known allergies or you just prefer a more flexible plan, the Monthly Membership is the way to go. Then decide if you'd like to pay for it monthly, 3 months at a time or 6 months at a time. You can cancel your account at any time.

Not sure if you want a membership? Check out out Mystery Box to get a surprise mix of previously featured products. This is a one-time product with no recurring auto-renewals.

When will my box ship?

Your first order ships immediately. All subsuqent subscription boxes ship the week of the 15th each month. Mystery boxes and one-time products ship immediately.

Where do products ship from?

We ship from our headquarters in Cary, North Carolina.

I love my sample! How do I buy more?

The monthly Hydrate Club email will let you know if the product is available in our shop or if we've got an exclusive coupon code in The Clubhouse for you to buy directly from the company.

How much is shipping?

All subscriptions ship for free! One-time items have a $5 shipping fee.

Do you ship outside of the United States?

At this time we only ship within the United States.

What if my box is missing or damaged?

If you recieved defective items, contact us through email within 10 days of reciept to discuss a refund or exchange.

Once your box has been delivered to USPS, you become responsible for handling any missing or damaged problems with USPS. If there is a delay in shipping, please let us know by email and we will attempt to assist in locating your missing box.

How will I be billed?

All memberships are billed monthly around the 15th unless you elect to prepay anually, bi-annually or every 3 months.

Can I give Hydrate Club as a gift?

A Hydrate Club subscription is a great gift for the athlete, outdoor enthusiast or chronic illness warrior in your life. To gift a subscription, add the subscription you would like to your cart and then select "This is a gift". Enter in the recipient's information and a gift message and we'll ship the gift directly to them.

Why do you call it a box when it comes in a bag?

The category of product we offer is commonly referred to as a "subscription box", we choose to ship our product in a poly mailer (aka bubble wrap bag) to be able to offer free shipping and keep our subscription cost under $15. We still refer to our subscription as a box because that is how the industry refers to what we do.

My question wasn't answered here, how can I get in touch with you?

Email us at Clubhouse@hydrateclub.com or reach out on social media @HydrateClub or fill out the contact form below.

How can I volunteer to be a guest on the podcast?

Thanks for your interest in being a guest on the show. We have three requirements to be a guest: you must have at least one chronic illness, you must be open to sharing your story on a public platform and you must be able to do a video call through Zoom to record your episode. Contact Charlotte at Clubhouse@hydrateclub.com